International hospitality leader Accor announced August 24 the appointment of Sara Glenn and Benjamin Cadwell as chief operating officers, North and Central America. This move reinforces the group’s commitment to investing in world-class leadership and building a strong future for Accor in the region through the development of renowned brands including luxury leaders Raffles, Fairmont, and Sofitel; premium standouts Swissôtel and Pullman; boutique collections such as MGallery; and midscale and economy performers, Novotel and ibis.

In their new roles, Glenn and Cadwell will be responsible for enhancing operational execution, elevating financial results and guest satisfaction, and building long-term value for partners and owners during a time of growth and expansion for Accor in North and Central America, according to a company press release. Glenn will maintain responsibility for all hotels in Canada, Mexico, Central America and the Caribbean, while Cadwell will have oversight for all U.S. properties. Both will also serve on the Accor North and Central America Senior Leadership Team and CODIR (executive committee).

“Building on extensive backgrounds and experience on the business’s ownership and asset management side, both Ben and Sara bring to their new roles an owner-centric mindset and approach, which will prove critical to Accor’s long-term growth and success in this region,” said Heather McCrory, Chief Executive Officer, Accor North and Central America. “They’re uniquely positioned, alongside our talented hub and hotel operations teams, to take our strategic road map to the next level, optimizing performance and delivering value for our rapidly growing portfolio of hotels.”

Both Glenn and Cadwell have dedicated their careers to the hospitality industry, cultivating significant knowledge and expertise in financial and operational oversight, investment analysis, as well as management of mergers and acquisitions for hotels and resorts.

Glenn most recently served as senior vice president of operations for Accor North and Central America, where she has played a pivotal role in driving operational performance and excellence, especially in the region’s road to recovery, the release said. Prior to joining Accor, she was executive vice president, asset management at InnVest Hotels, overseeing a portfolio of more than 100 hotels across a variety of brands and market classes in Canada.

In addition, Glenn co-founded Whetstone Partners, a hospitality advisory and asset management firm, and previously held senior roles with Fairmont Raffles Hotels International, Westmont Hospitality Group, Horwath Consultants, and Delta Hotels & Resorts. Glenn completed her Bachelor of Commerce in hospitality and tourism management at Ryerson University, and obtained her MBA from the Richard Ivey School of Business in 1999, during which she spent a semester at IPADE in Mexico City. Glenn sits on the Policy Advisory Board of the University of Guelph HFTM School and is vice chair of the Hotel Association of Canada.

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