The content featured below was created to help leaders and managers build the skills and gain the knowledge they need to boost their professional performance. Topics covered in this section include managing interpersonal relationships, developing listening skills, having empathy, improving communication skills, delegating effectively, empowering employees, among others.
By March 2020, everyone in the world was impacted by the COVID-19 pandemic. Working in the cruise line business, I dealt with voyage cancellations starting in China as early as January 2020. However, no one was prepared for what came on April 15, 2020. At 8:30 a.m., Miami Herald reported 26 percent of Royal Caribbean’s...
When was the last time you got onto a commercial flight and the voice you heard from the cockpit was a woman? If you can’t remember, it’s not surprising. Only 6.9 percent of commercial pilots in the U.S. are women. But a group of five inspirational women have banded together with a common goal —...
By the numbers of gym goers and sounds of heavy breathing and grunting, I could feel the energy of new year’s resolutions and goals with every weight lifted and dropped on the mat. I’m also eager to get back to the routine and end the holiday indulgences of overeating and immobility. I too am anxious...
Olivia Hoblit is the board chair for the Florida Restaurant and Lodging Association. She has experience in all aspects of general hotel management and vacation rentals, including financial control, customer management, staff development, hotel maintenance, engineering, revenue management, sales and marketing, and food services. She took the time to share about her experiences gaining and...
I’ve been in leadership for over 20 years and hold a Masters in Leadership, but pre-COVID, I focused more on day-to-day operations rather than leadership. When the pandemic hit, I knew I had to go beyond merely managing my department to leading my team, and quickly. For a leader whose business relied on open borders,...
The COVID-19 pandemic changed the way we work for at least the short term, and possibly forever. Last year, a Gartner survey of HR leaders revealed that 88 percent of respondents encouraged employees to work from home as a result of the pandemic. While many of us were used to being in an office or...
After close to three decades of walking the talk in corporate sales and sales training, Nancy Medoff, best-selling author, keynote speaker and executive coach has literally “written the book” on women and confidence. “Unmute Yourself and Speak Up to Stand Out” is a call to action for women (and men) who are ready to take...
Diva Richards, founder and CEO of Hard Work No Excuses and the motivational Do Work Method program, talked to Women Leading Travel & Hospitality about the must-have habits needed to be a high performer. In addition, Richards addressed how one can sustain high performance without burning out. She discusses what a healthy work-life balance looks...
At Women Leading Travel & Hospitality’s recent Virtual Exchange, Alexis Romer, vice president of sales for the luxury travel industry at Marriott International Luxury Brands, spoke on selecting where you work and the importance of interviewing your employer as much as they interview you to make sure it’s the right fit. You can watch the full...
At Women Leading Travel & Hospitality’s Virtual Exchange last week, Natalia Bayona, director of the innovation, education and investments department at the World Tourism Organization, a specialized agency of the United Nations, and Uma Gopinath, chief information officer of Metrolinx, a public transit agency in Toronto, detailed what they’re doing to empower women in travel...
