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Bago Consulting LLC

Bago Consulting LLC

PO Box 116

Larchmont, NY 10538

(914) 760-0633

Email: Hhorsham-bertels@bagoconsulting.com

LinkedIn Address:  linkedin.com/in/helen-horsham-bertels-4365395

Transforming the Service Experience for Employees and Guests

Bago Consulting is a collaborative Customer Service consulting and training firm focused on service excellence.  We deliver value at every level of  the organization and across your customer and employee journey.  Our approach is anchored by the tenets of the service profit chain, leading with your employee experience.

The hospitality industry took a giant leap toward AI, digital and contactless technologies in 2020 to meet the increasing and changing needs of their guests.  Human experiences, those daily interactions between staff and guests, are now ever more critical to a highly satisfactory experience for both sides of the exchange.  We strive to uncover your unique opportunities and increase effectiveness across your front-line service teams and leaders by helping them overcome the challenges, fears and barriers they face in their roles.

Our services include:

  • Immersive, results-driven consulting and service model review
  • Customized Customer Service training and coaching
  • Targeted proactive and reactive customer communications
  • DEI consulting and Implicit Bias training to raise awareness, inspire self-reflection and motivate change

www.bagoconsulting.com

bagoconsulting.com