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Director, Client Services

Longwoods International

Columbus, OH
posted September 17, 2021

Longwoods International is a leader in the travel and tourism research field with over 40 years of
experience in market research. Established in 1978 as a market research consultancy,
Longwoods International is a respected leader in visitor, image, sentiment, brand strategy,
custom, and ROI research. With offices in Ohio, Wisconsin, Georgia, Florida and Toronto and
over 150 clients of all sizes, Longwoods conducts strategic market research for public- and
private-sector clients throughout North America, Europe and the Pacific Rim.

Longwoods International has an opening for a Director, Client Services to join its team. The
primary role of this position is to be one of our client-facing leads in managing and developing
client relationships, as well as to serve as a liaison for the internal Longwoods team and our
clients by developing a deep understanding of their needs and usage of research and data. This
role will guide clients through the Longwoods data and deliverables and help them apply and
see value in the research. The Director will be responsible for development of new clients as
well as retention of existing clients, and will oversee the completion and delivery of client
deliverables and projects to guarantee quality and an on-time delivery. This role will include
managing assigned client relationships directly, as well as serving as a brand ambassador for
Longwoods via attendance at key industry gatherings, speaking appearances, and other duties
as assigned.

• Three to five years of account management experience, including renewal and revenue
management, preferably in travel/tourism
• Five plus years of market research, data interpretation and solution delivery
• Experience translating client needs into solution design
• Excellent project and relationship management skills
• Passion for working with clients and a desire to deeply understand their needs, benefits,
use cases to grow client relationships

• Bachelor’s degree (required)
• Master’s degree (recommended)

Ideal Candidate will have the following skills:
• Strong communication skills (written, verbal, presentation), with the ability to explain
technical subjects to non-technical end-user personnel
• Quick learner with the ability to work both independently and collaboratively
• Ability to multi-task and work effectively in a fast-paced environment
• Excellent attention to detail and organizational skills
• Competent in Microsoft Office including Microsoft Excel and PowerPoint, and Salesforce
• Excellent communication and writing skills
• Data and statistical knowledge

Job type: Full-time
Location: Columbus, OH or remote
Work authorization: United States (required)
Interested candidates contact:
Andria N Godfrey, Senior Vice President