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Director - Human Resources

Hard Rock Cafe International

Rockford, IL
posted August 26, 2021

The incumbent in this position is responsible for overseeing the employee relations and labor relations aspect of HR.



(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Manages and directs the Human Resources staff in the delivery of programs, policies and services in the following areas: Compensation and Benefits, Employee Relations, Training, Recruitment, Performance Management, and Customer Service.
  • Provides guidance and direction to Human Resource staff.
  • Oversees the Benefits team responsible for assisting Team Members with their respective benefits programs
  • Identifies critical issues impacting turnover, employee satisfaction and the company.
  • Develops strategies to improve the employee relations environment; attract and retain quality staff; improve communication and management skills/style.
  • Signatory ability and access to sensitive areas include F & B Comp, purchasing requests, employee files and records, PAFS.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and adheres to all Illinois Gaming Regulations.




  • Attend seminars when needed.



(Related education and experience may be interchangeable on a year for year basis)


Bachelor’s Degree in Human Resources or related field or 5 or more years of progressively responsible experience in Human Resources (of which, at least 2 years must be in a management role), or an equivalent combination of training, education, and experience.


ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

  • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.




  • Human Resources best practices in the areas of recruitment, benefits, compensation, and HRIS.
  • Effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of team members to achieve common goals and objectives.
  • Thorough knowledge of Human Resources practices, labor law and organizational development.
  • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
  • Principles of supervision, training, and performance evaluation.
  • Pertinent federal, state, and local laws, codes, and regulations.



  • Research, analyze, comprehend, and act upon information and be aware of the business environment to effectively manage areas of responsibility.
  • Ability to set clear direction for the department to ensure the successful execution of the strategic plan
  • Ability to apply different and novel ways to deal with organizational problems and opportunities.
  • Observe and direct actions of subordinates.
  • Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
  • Be a strategic, analytical, ethical and effective motivator.
  • Skill in developing successful working relationships with senior management, peers, and subordinates within department and outside of the department.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted during work.
  • Skill in coaching and developing others’ skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight in regard to their respective roles in achieving the business strategy.