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SVP, Global Communications

Wyndham Hotels & Resorts

Parsippany, NJ
posted September 17, 2021

Wyndham Hotels & Resorts is searching for a Senior Vice President, Global Communications to lead the company’s global communications strategy.  In partnership with the Chief Marketing Officer and Executive Leadership Team, this senior leader is responsible for elevating Wyndham’s global corporate narrative across external media relations, brand public relations, industry trade and development media, corporate and investor relations communications, crisis communications, internal and team member communications, and franchise communications functions.   This position is based out of our Corporate Headquarters in Parsippany, NJ.

This leader will be responsible for developing and executing the communications strategy across all key audiences – media, guests, franchisees, investors, team members – that drive awareness and engagement as well as strengthen the company’s profile, while promoting Wyndham’s signature brands, industry leadership and unique value proposition. This progressive communications executive will implement creative public relations strategies that garner global headlines and support the company’s mission and business vision and oversees the team that is responsible for messaging, positioning and execution.

The ideal candidate will be an innovative thinker and outstanding relationship builder, collaborator, and influencer who brings a global company perspective, strong media and industry relations, and exceptional written and communication skills to the role. This leader will be a change agent.

An integral part of the Senior Leadership team, this role requires that the individual be adept at navigating a complex global corporate structure across multiple countries and cultures. The role offers daily exposure and interaction with the highest levels of the organization, with a high level of decision-making autonomy.

Key Responsibilties

  • Lead a world-class communications team that elevates the company reputation and reinforces the company’s business objectives.
  • Oversee development, management, and direction of media relations and brand public relations, corporate and investor relations communications, crisis communications, internal communications, and franchise communications functions.
  • Increase franchisee value proposition by developing a best-in-class franchise and owner communications function that leverages innovative products and services to increase the effectiveness and efficiency of message delivery.
  • Partner closely with senior leadership to create the company’s brand narrative and voice that will be the benchmark for all external messaging.  Collaborate productively with other departments to deliver consistent, aligned and impactful communications.
  • Develop creative brand campaigns to amplify individual hotel brands and portfolio storytelling to new and emerging audiences.
  • Develop a global public relations strategy that amplifies the Wyndham story across multiple platforms – business, consumer, industry trade, and more.
  • Support company global growth and development strategy with targeted media relations efforts.
  • Develop positive relationships with new and traditional media, influencers and secure press coverage. Manage media relations, pitching and incoming press inquiries.
  • Identify opportunities to elevate investments made in paid, owned and earned media.  Actively seek out multi-channel platforms of communication and engagement initiatives. Leverage innovative and emerging technology channels.
  • Provide speech and presentation support to senior leadership team.
  • Oversee and develop talking points for press appearances by executive team. Provide media training and support to senior leadership team.
  • Manage crisis communications and reputational issues as needed.
  • Act as official company spokesperson.
  • Oversee Wyndham events team responsible for planning and execution of events including Wyndham conferences, sales trade shows, and large scale internal and franchisee meetings and events.

 

Complexity

This position will manage multiple high-profile and high-priority efforts daily and will need to inspire collaboration across entire enterprise. This leader must make decisions daily on work priorities, budget allocation and team resourcing.

Candidate must work collaboratively with all teams in the organization from the senior most levels and be self-motivated and work well independently to own projects and inspire internal department’s cooperation.

Experience/Certificates/Education

  • 15+ years Communications or Public Relations experience
  • BA/BS in Journalism, Communications or Public Relations preferred
  • Progressive and successful communications experience managing a communications function/department in a large, matrixed global company or agency; Franchise  organization or Consumer brand, Hospitality/Travel experience preferred.
  • Track record of developing and managing external and corporate communications strategies during a period of transformational change where public relations and internalpositionin g is critical to overall company success.
  • Proven results through a forward-thinking approach utilizing a full range of communication platforms.
  • Expertise working executive level leadership
  • Ability to manage and prioritize multiple projects and deadlines simultaneously and adapt to changes in business priorities with complex and fluid timelines and multiple stakeholders
  • Detail oriented, excellent organization and time management skills
  • Collaborative and a self-starter
  • Ability to handle high pressure/deadline oriented environment
  • Experience managing managers and leading effective teams
  • Creative thinker, excellent writing and presentation skills
  • Proficiency in Microsoft Office suite
  • Ability to utilize the Associated Press writing style

 

Abilities/Key Competencies/Skills

•    Demonstrated ability to lead complex projects
•    Ability to make presentations to persuade others to accept action or provide information
•    Strong inter-personal skills including diplomacy and flexibility to work effectively across the organization
•    Detail-oriented, organized and able to multi-task while meeting deadlines
•    Proficient in analytics and assessing ROI
•    Ability to work independently and be self-motivated with a strong work ethic and sense of ownership of goals
•    Excellent communication and presentation skills, integrity, and the ability to build professional trust and respect across all levels of the organization;
•    Strong cross-functional collaboration and the ability to negotiate across priorities and needs
•    Excellent customer service skills
•    Strong creative eye
•    Manage timelines and deadlines effectively
•    Be adaptable to shifts in priorities
•    Ability to make presentations to persuade others to accept action or provide information

Organizational Relationships

  • Reports to Chief Marketing Officer
  • This position will be responsible for a team in NAMER with dotted line reporting and responsibility for PR teams in regions (EMEA, PAC, LATAMC)

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: New York City
Nearest Secondary Market: Newark