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Vice President of Operations

Hospitality Ventures Management Group

Atlanta, GA
posted October 20, 2021

The Vice President of Operations will provide the leadership expertise that ensures the effective and efficient operation of the total portfolio of hotels owned / managed by Hospitality Ventures Management, LLC including but not limited to, the achievement of stated operational goals and profitability objectives and the quality and legal defensibility of services provided.  This role will develop bench strength in operations leadership in HV by providing direct leadership, oversight, coaching and mentoring to the Regional Director(s) of Operations, Area General Managers, General Managers and Revenue Management Team in order to drive the achievement of the same stated operational goals and profitability objectives.

What you will be doing

  • Ensure that all HV properties have the right management in place to deliver against Key Performance Indicators; provide on-going evaluation of General Managers and department heads.
  • Accountable for the overall revenue, financial performance and guest satisfaction results across the HV portfolio.
  • Establish and lead management routines with Regional Director(s) of Operations, Area General Managers, and General Managers to provide leadership and support in the attainment of operational and profitability goals.
  • Conduct property visits for all direct reports at a minimum of three times per year; conduct property visits for critical care hotels on a bi-monthly basis; conduct property visits for other hotels one to two times per year. Prepare trip report and send to HV Executive Team.
  • Lead bi-weekly meetings / conference calls for hotels in critical care status per the most recent KPI report.
  • Lead weekly meetings / conference calls with direct report RDO and AGMs to review performance of their portfolios:
    • Key Performance Indicators review results and trends
    • Weekly Updates – labor trends, staffing issues, etc.
    • A/R / accounting issues
  • Lead bi-weekly meetings / conference calls with direct report GMs to review performance of their property:
    • Key Performance Indicators review results and trends
    • Weekly Updates – labor trends, staffing issues, etc.
    • A/R / accounting issues
  • Primary point of contact with hotel owners and investors for operational matters across all HV hotels; maintain collaborative working relationship with open lines of communication.
  • Lead the development of new operational policies, reports and procedures.
  • Lead the property level annual business planning and budgeting process.
  • Negotiate / approve all cross-company hotel related agreements and contracts.
  • Provide thought-leadership to properties in all operational disciplines.
  • Attend monthly P&L calls for critical care hotels and other hotels as needed.
  • Ensure hotels submit timely and accurate reports; support the A/R collection efforts for GM direct reports.
  • Prepare and deliver performance evaluations for direct reports annually at a minimum; sign off on performance evaluations for all General Managers and Department Heads.
  • Review all bonuses and raises for salaried staff across all properties; present to CEO for approval.
  • Assist with the recruitment and selection of all HV General Managers.  Ensure that all new HV GMs receive required brand and HV training.
  • Support a proactive Human Resources function and ensure compliance with all state, federal and local employment and labor laws and regulations.
  • Provide coaching and feedback to GMs regarding the weekly sales reports as required.
  • Attend weekly Revenue Management for GM direct reports and other hotel meetings as requested/required.
  • Ensure all hotels are in compliance with all aspects of brand standards and expectations.
  • Assist HV President and HV Corporate Executive team with projects, initiatives and corporate directives as required.

 

Requirements

  • Bachelor's Degree required, preferably inHotel/Restaurant or Business Administration, or equivalent education/experience, Required.
  • 15 (Fifteen) Years of Hotel Related Experience, Highly Preferred.
  • 10 (Ten) Years of Experience in Lifestyle and/or Full Service Hotels, Required.
  • Marriott, Hilton, IHG, Hyatt Brand Experience, Highly Preferred
  • Above Property/Corporate Experience, Highly Preferred.