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Helen Horsham-Bertels

Principal

PO Box 116, Larchmont, New York 10538
(914) 760-0633
Member since:
March 17, 2021
Included in Talent Directory:
No
Open to relocation:
No
Open to consulting work:
Yes

Helen Horsham-Bertels is Principal at Bago Consulting LLC, a Customer Service training and consulting firm located in New York.  Her background includes 16 years in the Hospitality industry with Starwood Hotels & Resorts Worldwide where she led corporate Customer Care, Executive Consumer Affairs and Guest Experience teams.  Helen works with every level of the organization but prioritizes the experience and well-being of customer-facing employees, seeking to uncover the challenges and obstacles they face.  She recently expanded her services to include implicit bias training, recognizing the impact of bias on employee and customer engagement, and currently guides organizations in successfully extending their DEI efforts to the front line.