How to Manage Customers and Care for Employees as Guest Behaviors Change
Speakers
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Lisa Oswald
Senior Vice President and Global Head of Customer Service
Travelzoo
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Talia Castellanos
Customer Service Recovery and Contact Centers Planning and Operations
American Airlines
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Karin Kopano
Managing Director
Hard Rock International
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Helen Horsham-Bertels (MODERATOR)
Principal
Bago Consulting LLC
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