The Sr. Director/Director, Customer Experience will lead the design and execution of Frontier Airlines’ end-to-end customer experience strategy, ensuring every touchpoint, from booking to post-travel, to deliver value, consistency and satisfaction. The role will champion the voice of the customer across the organization, drive innovation in service delivery, and align cross-functional teams to elevate the overall travel experience. Working closely with senior management and cross-functionally across the organization, the role will be a key leader in defining and driving Frontier’s customer experience transformation.
As we head into a new season and look forward to a new year, it’s the perfect time to move forward with fresh energy and intention. Whether you’re planning to grow your team or explore a new chapter in your career, Women Leading Travel is here to support you every step of the way. Our curated...
Each week, we highlight one of our remarkable members—leaders who are shaping the future of travel and hospitality with vision, empathy and grit. This week, we’re thrilled to spotlight Vishakha Kaushik, Business Development Manager, HCLTech, whose insights into leadership, resilience and human connection offer inspiration for us all. What’s the best book you’ve read recently?...
As General Manager (GM), you are the driving force behind the overall success of the property. You lead with integrity and action to ensure an outstanding guest experience, a strong and engaged team and the financial and operational performance of Trailborn Surf & Sound. You will directly oversee all departments, including rooms, food and beverage, facilities and administrative functions. The GM is ultimately responsible for ensuring that Trailborn’s brand standards and values are brought to life through daily operations, people management and guest interactions.
On October 27, Women Leading Travel launches our signature executive roundtable series in the heart of Manhattan. We’re bringing together top industry leaders for a day of meaningful dialogue, connection and inspiration at the Thompson Hotel. As the most visited city in the U.S., New York is a natural hub for this invitation-only gathering of...
Thank you to everyone who joined us for our recent Member Workshop: Pathways to the Boardroom: The Complete Guide to Securing Your First Paid Director Role. This interactive session was designed to demystify the process of landing your first paid director role. We were thrilled to partner with the exceptional team at Spencer Stuart to...
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
This week’s Women Leading Travel Member Spotlight features Frauke Aoun, General Manager at Affini, A Tribute Portfolio Residence. With a deep passion for people, purpose and creating meaningful experiences, Frauke shares insights on leadership, balance, innovation and what drives her both personally and professionally. Get to know more about her journey, values and the advice...
We’re thrilled to introduce the keynote speakers for our upcoming Women Leading Travel & Hospitality 2025 Regional Roundtables in New York City (October 27), Chicago (November 12) and Miami (December 2), featuring some of the most dynamic and influential women driving transformation across the travel and hospitality industries. Meet the Keynote Speakers: Jasmine Bellamy –...
Monday, September 22, marks the annual observance of American Business Women’s Day, a moment to reflect on the achievements, resilience and innovation of women driving progress across industries. This is a powerful annual reminder of the more than 68 million working women and 7.7 million women business owners who keep the American economy moving forward,...
