To survive in today’s economic climate, travel and hospitality organizations must stay on the cutting edge of technology, business strategy, and more. This section focuses on industry trends and technologies, marketing strategies, customer experience best practices, and more!
Andrea Jung, CEO of Avon Products, began her career with a summer internship at Bloomingdale’s. Former intern and Xerox CEO, Ursula Burns, became the first Black woman to head a Fortune 500 company. Many of our most celebrated leaders began their careers as interns, including Steve Jobs, Bill Gates and Oprah. Attracting top talent is...
There’s only one thing certain about the future of work: unpredictability. But amidst economic upheaval, businesses that get comfortable with ambiguity can still get ahead. Looking back at Korn Ferry’s 2022 Future of Work Trends, we made a host of predictions on how the year would pan out. And while many remain relevant today, it’s...
In the fast-paced world of travel and hospitality, efficiency and cost effectiveness are crucial factors for success. Fortunately, innovative technologies are helping modernize the industry in various areas, including hiring processes, employee financial well-being, customer communication, and eLearning and robotics. I’ll share my top five affordable cutting-edge labor solutions that are reshaping the industry and...
Wellness tourism brings the promise of turning travel into an opportunity to maintain and improve our holistic health. We sat down with Robin Ruiz, founder and CEO of WITT (Wellness in Travel & Tourism), a leading independent certification body setting global benchmarks for wellness in tourism and hospitality, and asked her about the future of...
At the annual Aircraft Interiors Expo (AIX) in Hamburg, Germany earlier this month, Delta Flight Products (DFP) debuted a full prototype of a first-of-its kind airplane seat that allows customers who use a powered wheelchair to remain in their own wheelchairs for the entire journey. DFP has partnered with UK-based consortium Air4All on the seat,...
After a particularly turbulent three years, today’s travel brands are ready and eager to capitalize on the tremendous surge in traveler optimism in 2023. As they do, one thing is clear: times have changed. These days, travel and destination brands know that “business as usual” no longer applies. They’re rethinking everything, from how they approach...
Recent headlines have been full of layoff announcements, but most of the cuts in retail have been at the corporate level, masking the fact that retailers are still struggling with a massive shortage of frontline workers. A new global study commissioned by WorkJam found that 63 percent of retail companies are currently short frontline staff, but...
People talk a lot these days about the importance of creating a workforce marked by gender equity, inclusion and diversity. Yet, despite all the talk, progress remains slow. One reason why actions don’t always match words may have been best described in a Harvard Business Review article. Elisabeth Kelan wrote about “gender fatigue,” a phenomenon that she...
Contracts, signatures, payments and credit card authorizations are essential to the tourism and hospitality industry, however, the current disconnected processes in many organizations are causing frustration and inefficiencies. NAPCO Research partnered with Sertifi, a provider of contract and agreement solutions, to survey travel and hospitality industry professionals about their contract and agreement processes. The research...
Think about the biggest dilemma you’re currently facing in your business. What would it be like to gather your team and “think together” about the problem in such a way that new ideas emerge? What would it be like to gain new insight from your team’s collective wisdom and have the dilemma you’ve been noodling...
