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Business Strategy

To survive in today’s economic climate, travel and hospitality organizations must stay on the cutting edge of technology, business strategy, and more. This section focuses on industry trends and technologies, marketing strategies, customer experience best practices, and more!

How Aviation Businesses Can Ensure a Smooth Onboarding Process for Newcomers Without Breaking the Bank

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Business Strategy

In recent years, online training has transformed the aviation industry by enabling companies to enhance and streamline employee training across various stages. According to aviation e-learning platform Aeroclass, one particularly demanding stage that requires extensive training is employee onboarding. While onboarding is usually costly and time consuming, it is important. “Outsourcing a part of this...

by Aeroclass

How Destinations International Leads DEI in the Travel Industry

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Business Strategy

Sophia Hyder Hock, chief diversity officer for Destinations International, sat down with me to discuss diversity, equity and inclusion (DEI) within the travel industry. Hock has spent 20 years developing strategy, training, facilitation, and coaching services on topics pertaining to diversity and social inclusion, gender empowerment, community engagement and outreach, emotional intelligence, and cultural awareness for...

by Kerrigan Flynn

Technology and the Modern Travel Experience

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Business Strategy

In order to get people to travel again, companies offered appealing cancellation and refund deals. Customer expectations have now shifted, and demand for an easy booking experience is stronger than ever and the need for “free” and easy cancellations is greater. Artificial intelligence (AI) bots are being utilized by many companies within the travel and...

by Sally Holtgrieve

Implementing AI: 4 Tips for Business Leaders

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Business Strategy

We’re increasingly relying on artificial intelligence in our daily lives. There’s potential for vast improvements in the ways we live and work, but there are some important caveats that are crucial to understand, particularly if you’re charged with bringing these tools into your organization: Machine learning makes AI so powerful. AI is only as good...

by Kelly McGuire

How to Improve Your Online Booking Flow

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Business Strategy

The rapid changes in the travel market have forced brands to differentiate themselves even more. The paradigm shift to digital and an ever-growing demand for personalization has presented opportunities for travel companies to improve the way they serve customers. Travel brands are able to create more personalized experiences by leveraging first-party data to show customers...

by Holly Aresty

The Positive Synergy of Collaboration

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Business Strategy

Team collaboration has become the hottest trend in business since we all started working from home in dress shirts and sweatpants. Millions of new users flocked to apps like Slack, Microsoft Teams, and Webex. A study by McKinsey found that knowledge workers spend an average of 14 percent of their workweek communicating and collaborating internally....

by Eleanor Wyatt
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